Most questions can be answered by reading some of the suggestions below and/or by going to the FAQ's page. As much as we love hearing from our members, due to the volume of mail we receive, we appreciate you reading below to see if your answer is on this page (or the FAQ's page). Plus, you will get an immediate answer, where it may take us a few days to reply to your email.
Technical Support Questions
- Help uploading pictures (email your picture to us with your user id).
- Difficulty viewing pages (make sure you have the most recent version of your browser).
- Problems with your browser (see above).
- Troubles accessing the site (make sure your browser is set to allow cookies).
- User name and password: (To check your user name and password: go to Member Login and enter your email address under
"Lost User Name or Password?").
- Questions about your credit card statement (charge will appear as Conscious Dating Ntwk).
- General questions about billing.
- Help canceling your subscription (you can go to the ACCOUNT page anytime to cancel your subscription, unless you paid with your PayPal account, in which case please log onto your PayPal account and cancel the subscription there).
General Support Questions
- For general site support questions.
- Suggestions about the functionality of the site.
Member Care, Scammer Patrol
- If you have any concerns or complaints about any members on the site (you can also use the "Report a Member" feature on a member's profile). We are vigilant about anyone not using our site with the purest intentions!
- To report a member with their email address or website address on their profile ("Report a Member" feature works well for this too).
- To report scammers (again, you can use the "Report a Member" feature).
- Please see the scammer alert on the HELP page after you log in (scroll down).
- To share your testimonial... Congratulations! We would be so grateful if you would write a testimonial and send us a photo of the two of you for our Success Stories page. It really inspires other members and our Planet Earth Singles team!
Affiliate, Joint Venture & Advertising Questions
- For information regarding affiliate advertising.
- To offer special advertising opportunities.
- For joint venture questions and support.
- To speak with the owner of the site.